FAQs

CONTACT

How Can I Contact Customer Support?

You can reach us through email at service@sunglassestimes.com .Our customer experience team is available Monday to Friday, 9 AM to 5 PM Eastern Time, excluding national holidays.

I'm Having Difficulty On sunglassestimes.com

We are so sorry you are experiencing trouble with our website. Please reach out to service@sunglassestimes.com for further assistance.

ORDER

I Just Placed An Order And Would Like To Change It. How Do I Do That?

Please reach out to service@sunglassestimes.com as soon as you can. If it's possible, we may be able to make a change to your order. If your order has already been shipped, we cannot make any changes.

I Need To Cancel My Order.

If your order has begun processing, we cannot cancel your order. If your order hasn’t been shipped yet, please reach out to service@sunglassestimes.com to request a cancellation.

I Received My Order And It Was Damaged In The Mail!

Please take a photo of the damaged item and send it to us. We will try our best to solve your issue. Normally all our sunglasses are well packaged.

What If My Order Has Wrong Items?

We are sorry that you had issues with your order and will do our best to make it right.

Please email us at service@sunglassestimes.com and provide your order number along with a photo of what was received.

All damaged/missing or wrong items must be reported to us within 7 days of receiving your package. Keep in mind, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

Why Is My Order Missing Items?

We do our best to make sure your order is shipping quickly, and completely. However, from time to time, there may be instances when the full order cannot be shipped. This would be due to one or more of the following reasons:
Item(s) not available / out of stock
Item(s) purchased exceeded maximum allowable per item limit (within 30 days). Typically 10 units per item.

Why Was My Order Cancelled?

In rare circumstances, we will need to cancel an order. This is usually because of difficulty in processing payment information which is sometimes due to inconsistent billing address or zip code information provided with credit card.

Prior to cancelling any order, we will first reach out to you to verify and/or correct credit card details, billing information and/or shipping information. 
  
In the unlikely event that we do need to cancel your order, we will send you an email confirming that your order was cancelled.  You will not be charged for any order that was cancelled. 

There's Something Wrong With My Order.

Please email us at service@sunglassestimes.com or message us on Facebook for the quickest reply!